Many companies have IT infrastructures that have been built up over time without a formal plan. Spur of the moment decisions made years ago are now coming back to haunt them by limiting flexibility, preventing the utilization of new technologies, and driving costs through the roof. Our High Impact Infrastructure Modernization methodology starts by assessing, rationalizing and simplifying your existing systems and assets, often without significant additional cap-ex or op-ex investments.
Next, we assess your organization’s infrastructures needs in order to develop a plan for common management tools and processes across the enterprise. Finally, we utilize industry Subject Matter Experts to develop a road-map for implemented new technology solutions as appropriate to your organization.
Specific services offerings include: Managed Services, 24 x 7 x 365 ITIL-based Service Desk, and Security Consulting.
24 X 7 X 365 SERVICE DESK
The primary objective of our Service Desk is to ensure you and your company have the proper support that is needed to keep your business running. Our service desk has the ability to complement your existing support services and processes or we can provide you with our full turnkey Service Desk solution. In either case, we will provide your company with the highest level of satisfaction. Impact Group’s Service Desk Solution has the following features:
IMPACT GROUP MANAGED SERVICES
Impact Group’s Managed Services allows you to outsource your day-to-day IT management responsibilities as a strategic method for improving operations. As your information technology (IT) services provider, we manage and assume responsibility for providing a defined set of services to our clients proactively and as services are needed.
Many small to mid-sized organizations are turning to Impact Group Managed Services to help alleviate some of the strain on their internal IT resources or to take over the management of their technology infrastructure altogether. Their environment is then managed remotely by the Impact Group.
While we will go on-site when necessary, most monitoring and maintenance functions are performed remotely. Services can range from basic updating and patching software to completely managing all aspects of your IT department. Impact Group is a strategic adviser that works to avert future problems before they happen and makes recommendations regarding future technology needs. It comes down to one basic definition: the customer’s system, managed and maintained on a regular basis for a monthly fee.
There are many benefits to partnering with Impact Group Technology Services for your Managed Service needs: improved reliability, predictable costs and peace of mind that your systems are safe and secure.
BENEFITS OF MANAGED SERVICES
Who We Are
Impact Group is ready to help you succeed. Our experiences Managed Services team is ready to respond quickly to client needs. We invite you to get to know us, and we look forward to the opportunity to prove our commitment to your success.
Specialties: Leads our Technology Services organization. Large-scale Program & Project Management; Implementation; Integration and Application Development Projects. Experience includes leading large initiatives resulting from client Merger & Acquisition activities.
Specialties: Strategic Talent Acquisition; Solution Delivery Services; Collaboration; Exceeding Business Expectations through Innovative IT and Business Solutions; Coaching and Mentoring Consultants