Robotic Process Automation
Impact Group has been providing business process modeling and process improvement services since our inception 28 years ago. Today, we are building on this substantial experience base by offering Robotic Process Automation (RPA) services, utilizing RPA tools such as Blue Prism, UiPath, or AutomationAnywhere. A typical high-impact engagement includes four steps: process definition, process improvement, process automation, and process optimization. RPA solutions reduce costs and increase efficiency without requiring a length project or an onerous and complex implementation.
While the finance industry — banks, insurers and investment management companies — have been early adopters of RPA, any company with repetitive back office functions such as invoice or purchase order approval, can benefit from RPA. Removing the burden of performing tedious tasks will allow your employees to focus on high-return tasks, improving accuracy, productivity and moral.
Is Your Company Ready for Robotic Process Automation?
Robotic Process Automation can be used to create software ‘bots’ that mimic human activity. Bots can be programmed to gather information from and update multiple, disparate systems and do so in a fraction of the time and with improved accuracy versus human counterparts. They are highly scalable, error-free, and never get tired of doing the same repetitive processes over and over again. Removing the burden of performing tedious tasks will allow your employees to focus on high-return tasks, improving accuracy, productivity and moral.
Any company with repetitive back office functions such as invoice or purchase order approval, claims processing, etc., can benefit from RPA. Here are some ways to tell if your company is ready.
Customer service staff are stymied by having to access multiple back-office systems to answer customer questions
Business processes have high error rates, high turnover, or lengthy data entry requirements
Business growth is being limited by access to new employees
Workflows require management approval for trivial tasks
Business processes are repetitive, rule-based, and largely exception-free
Decision Criteria for RPA Projects
Most companies would like to save money, and improve productivity and accuracy through RPA, but how do you know if a process is a well-qualified for an RPA solution?
Here are some guidelines to consider when making this determination.
- Is the process rules based, with few exceptions?
- Is it reasonable to expect measurable, predefined savings?
- Does the process have readable inputs, from sources such as text, UI activities, OCR or green screens?
- Is the process manual and repetitive, i.e. prone to human error?
- Does the process work with structured data or can unstructured data be pre-processed?
- Are the process(es) high volume and/or run on a frequent basis?
- Is the process stable and mature?
- Avoid processes that change frequently, are expected to be reworked, or are schedule to be eliminated.
High Impact RPA Methodology
Here is a high-level summary of Impact Group’s High Impact RPA Methodology.
Step One: Process Definition. Define the AS-IS business processes through modeling and documentation
Step Two: Process Improvement. Assess your current process flows to identity opportunities for improvement and create the To-BE model.
Step Three: Process Automation. Utilize proven, process automation development tools to develop a custom, well-tested automation solution that will perform the work for you.
Step Four: Process Optimization. This is a closed-loop feedback effort where we perform root cause analysis of the forms that are flagged as non-standard exceptions by the automation tool and work with your team to address upstream process or data issues.
Additional High Impact Services
Successful Strategic Deployment via Change Management
Strategic, transformational programs must address Organizational Change Management (OCM) in order to assure project success. Senior sponsorship, support from technology, cultural adoption, and wide-ranging support and emphasis result in greater business benefit. This reduces total cost of ownership and creates a more coherent and successful deployment due to the wider range of stakeholders and expertise involved. In other words, fewer bottlenecks and greater benefit. Impact Group has been performing OCM services since our inception — we are well qualified to help make your organization’s RPA journey as productive and trouble-free as possible.