Impact Group’s 24 X 7 X 365 Service Desk
The primary objective of our Service Desk is to ensure you and your company have the proper support that is needed to keep your business running. Our service desk has the ability to complement your existing support services and processes or we can provide you with our full turnkey Service Desk solution. In either case, we will provide your company with the highest level of satisfaction. Impact Group’s Service Desk Solution has the following features:
Sophisticated Tools & Infrastructure
- Advanced Call Management System
- Customized IVR Phone System
- State of the Art VOIP with Redundancy
- Comprehensive Knowledge Base
- Remote Support Tools
- Native English Speaking, Minnesota-Based
- Exceptional Knowledge and Service
- Professional and Personable
Rigorous Training Program
- ITIL Foundation
- Knowledge of Latest Technologies
- Enhanced Customer Services
- Train-the-Trainer approach
- On-going Professional Development
- Based on ITIL best practices
- Structured onboarding planning and training
- Standardized Hiring Practice
Impact Group Managed Services
Impact Group’s Managed Services allows you to outsource your day-to-day IT management responsibilities as a strategic method for improving operations. As your information technology (IT) services provider, we manage and assume responsibility for providing a defined set of services to our clients proactively and as services are needed.
Many small to mid-sized organizations are turning to Impact Group Managed Services to help alleviate some of the strain on their internal IT resources or to take over the management of their technology infrastructure altogether. Their environment is then managed remotely by the Impact Group.
While we will go on-site when necessary, most monitoring and maintenance functions are performed remotely. Services can range from basic updating and patching software to completely managing all aspects of your IT department. Impact Group is a strategic adviser that works to avert future problems before they happen and makes recommendations regarding future technology needs. It comes down to one basic definition: the customer’s system, managed and maintained on a regular basis for a monthly fee.
There are many benefits to partnering with Impact Group Technology Services for your Managed Service needs: improved reliability, predictable costs and peace of mind that your systems are safe and secure.
Managed Services Benefits
Focus on your core business versus on IT challenges
For small and medium sized businesses, it can be challenging to maintain an in‐house IT department. You run the risk of stretching resources too thinly, which can compromise the quality and output of your IT department. Staying current with ever‐changing technologies is an additional challenge. Impact Group Technology Services allows you to have a trained, stable and dependable IT organization dedicated to meeting your specific needs in a cost‐effective manner.
Comprehensive Security Umbrella
Security is a common concern among most business leaders and having up to date security protecting your network is arguably the most important aspect of a business’s technology. Impact Group Technology Services offers a solution to monitor your Firewall, Anti‐Virus, and apply the latest updates and patches to ensure that your network is as secure as possible.
24/7/365 Monitoring & Proactive Maintenance
Most businesses do not have a way to monitor their network 24/7/365 and be notified immediately when a potential problem arises. Monitoring a network can be an invaluable feature because the earlier an issue is realized, the earlier it can be resolved. 24/7/365 monitoring allows for most issues to be realized and proactively resolved before they become major problems resulting in significant downtime.
Predictable IT cost for Budgeting
Planning for technology is difficult because things can change at a moment’s notice if a computer or server crashes. When that happens, budgets are shattered because of unplanned repair services. With a fixed monthly cost, Impact Group Technology Services allows for businesses to better budget for their service costs and prepare for upgrades. Impact Group Technology Services repair and service work is built into your contract, along with the ongoing maintenance already taking place.
Comprehensive Performance Reporting
Insight into the activity on your network is vital to determine how you will allocate your budget for the future and understanding what your employees are doing online. Impact Group Technology Services provides in‐depth reporting on error messaging, problem remediation, and user activity and offers regular reviews of these reports so that you understand what is happening on your network.
Highly Skilled IT Staff Availability
Whether your business has an internal IT staff or someone with split duties within your organization, you have an Impact Group Technology Services resource dedicated to handling the day‐to‐day maintenance and upkeep of your network. The Impact Group Technology Services package allows your IT person to focus on what needs to be done instead of the day‐to‐day maintenance and allows your split resource the ability to focus on their primary job, instead of worrying about the technology working properly.
Streamlined Issue Resolution
With the toolsets available to Impact Group Technology Services, issues are immediately reported and acted on, and by not having to put out “fires” after they have caused noticeable issues or downtime, end users can have more streamlined and efficient experience. With proper planning and notification, patches and updates can be scheduled in a way that there is no disruption to the end user during working hours.
Broad Range of Technical Knowledge
One of the key benefits of working with Impact Group Technology Services is our broad range of knowledge on more than one area of focus. We have an entire staff available to tackle just about any issue that may arise as well as advise or take on any project that needs to be implemented. We ensure that our technicians have the most recent certifications for our services and vendors.